In the event, that there is an error in the Services provided by us, we may refund the Entry Fee to you provided the reasons are genuine and proved after investigation, Returns, Refunds and Cancellation policy is also part of the Terms & Conditions

Please read the rules of each Game before participating.
We do not cancel registrations once entered, however, in case of exceptional circumstances wherein the fault may lie with the payment gateway or from Our side, We will cancel your participation on request and refund the Entry Fee to You within a reasonable amount of time.

In case if we cancel your participation in any Game as a result of this, We  will return Your Entry Fee to You within a reasonable amount of time for You to redeem the same by playing other Contests on KhelFactory.


a) We create the best user experience for you. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payments made through a payment gateway, payment refunds will be made to the same account.

b) If the game ends because player clicks on the back button or due to network failure or any other device related issue the game will be considered as completed and no refund will be given.