Frequently Asked Questions

Accordion

Khel Factory only allows one account per user for a given mobile number.

Yes, you can change your bank details any time you want. Also, you can add multiple bank details to your Khel Factory account.

You can deposit by clicking on the + sign on the top right of your screen beside the amount value or by visiting your Wallet section from the bottom navigation panel.

The minimum deposit amount is Rs.1/-

Amount deposit is transferred to players account instantly. In some cases, there might be an issue or delay with bank or payment gateway not clearing your transaction, in such cases, we will inform you. Do not worry. You can immediately contact our support team at support@khelfactory.com for any transaction related queries.

KYC verification is mandatory for you to be able to withdraw any amount.

According to Indian government rule, TDS of 31.2% will be deducted on winning amount more than Rs.10,000/-. You can also claim your TDS certificate after winnings by writing to support@khelfactory.com.

No, you cannot withdraw your bonus. Bonus can only be used to join contests.

PAN card, Aadhar card, Passport, Bank Passbook and other documents will be required for verification.

Bank name, account holder's name, account number and IFSC code.